There are some issues and limits to the current consumer satisfaction survey systems. Current offline evaluation systems are very costly and time-consuming and they have additional process for data entry. It is impossible to monitor real-time data and it has low accuracy due to sampling issues too. Issue with online evaluation systems also exists. Low data credibility due to easy data manipulation and due to incompatibility with other institutions, integrated platforms are lacking. There are too much advertising influences, with quite low participation rates as the compensation system is poor. Plus, none of these methods puts extensive focus on user data security.
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